How can I move around the world?
Click where you want to go with your mouse. Your avatar will be there in no time. You can also use the arrow keys on the keyboard. Nowhere to click? Use the yellow arrows on the side of your screen to help you out.
How can I get nice costumes, different hairstyles and some cute furniture for my house?
Go to Le Shop for outfits, Loco Boardz for boards, Stellar Salon for hairstyles and headgears, Ottoman’s for furniture and home decoration items and check out other shops. Just click a shop clerk and you will see all the items they have. You can use the SHOPS tab on the world map to easily find shops!
I know how to purchase things, but I don’t have enough Stars. How can I earn Stars?
Everyone will receive sign up allowance when they register. Members have monthly allowance, too. However, the best way is to play games. Have fun and earn Stars to buy cool new items. Premium Members can use double star coupons to earn more Stars! Anyone can purchase eCoins to buy items as well.
Where are the games?
Games are all around the world. Most of games have signs to be recognized easily. Explore here and there, you will find so many games. If you cannot wait.. Ask someone! Fantagians are friendly and helpful! You can also click the GAMES tab on the world map to easily spot all of the games.
I want a lot of Stars in no time. Which game gives me the most stars?
Some games give more Stars than others. But it really depends on your skill. If you play games well you will get more stars. Our recommendation is to play your favorite games! You will have fun and earn Stars at the same time. To earn Stars faster, Premium Members can use double star coupons to earn twice as many Stars!
Somebody is bothering me. What should I do?
We want nice Fantagians in the Fantage world, but sometimes others do not play nicely. Put them on your ignore list quickly and you will not see any of their conversations. Also, please report them to Fantage by clicking the user’s avatar and [report] icon. Fantage will take care of the matter.
I am very quiet person. Can I play Fantage without chat?
Choose the [no chat] option during the registration process or by clicking the Options button on your main taskbar while logged into your account. After selecting [no chat], you can communicate with Fantage administrators, but will not see any conversation or messages from other users. You cannot type chat or message to other users either.
I registered a character, but I didn’t get the validation email! What should I do? If you haven’t received your validation email, check in your spam/junk mail folder, it might be there. If you still can’t find it, click
here to have the activation email resent.
How do I turn the sound off?
You can turn off all background music and sound effects by clicking on the Options icon from the main Fantage screen. You need to click on the Sound Off button to turn all sounds off, and click it again to turn the sound back on. Turning the sound off will not affect the sound in the games.
What happens to my Premium Member items when my Premium Membership expires/is canceled?
You are able to use all of your Premium Member items as long as your membership status is Premium. If you cancel your Premium Membership or it expires, your Premium Member items will appear grayed-out in your inventory. You will be able to use all of your Premium Items again once you upgrade your account back to Premium Membership. Items bought with eCoins never expire.
How do I purchase eCoins?You can purchase eCoins from the Fantage homepage by clicking the eCoins logo on the top of the page.
Having trouble? You can click this
link to purchase eCoins.
How can I earn eCoins?In Fantage you can earn eCoins by clicking on the EARN buttons found in the idFone and most games around Fantage. Watch the AD and click “Earn eCoins” to receive your reward.
There are also some special offers through
FantageArcade.com and
FantageMobile.com that can allow you to earn eCoins. Find out more by visiting those locations.
My level is a bit low. How can I level up?
There are plenty of ways to level up on Fantage! Level up by winning games and fashion shows, hosting parties, playing piñata, collecting pets, walking pets, and more! The users with the most levels are featured in the Hall of Fame and usually selected in the Comet magazine as Featured Members!
How can I change my password / email?
You can request a password change by clicking the Options icon on your main taskbar when logged in. A password change request will be sent to the account’s registered email address. Email address changes can only be done by contacting customer support.
What are ‘gems’? How can I get them?
You can win gems by playing Candy Swap, Bubble Bug, Staries, Bullseye, Secret Adventure, or Magic Pop. Go to Orion’s Rare Finds in the Wizard’s Domain and put 3 gems into the orb to unlock a rare item.
Help! I think someone is using my account! What can I do?
Contact support@fantage.com and a customer service representative will provide assistance. Keep in mind that it’s not possible for a user to hack your account unless they were provided with your password or personal information. To avoid this issue, NEVER give your password out to anyone, even your friends.
What are PETS? How can I get one?
First, head over to Pet Town and go to the Pet Shop. In the Pet Shop, click the SHOP button and open the catalog. Purchase the Starter Egg and head back to your barn to start hatching. Want to hatch pets faster? You can buy Magic Codes for each pet that you want—hatch them in 1 hour, 20 minutes, or instantly.
What is the Hall of Fame? How about Trendsetters?
You can go to the Hall of Fame in Uptown to see who has the highest levels in Fantage! You can also check out the game rankings to see who has the highest scores of all time. The Fantage Trendsetters listing is also located in the Hall of Fame. Trendsetters are users who have collected the most luxury, limited, and rare items! Get free items when you own certain percentages of all trendsetter items!
I have some old items I don’t like. How do I sell them at Lucky Bob’s?
You can go to Lucky Bob’s Trading Post located in the Forest to sell back some items you no longer want. In exchange, you will receive 30% of the item’s original price in Stars! Feeling lucky? Spin the big wheel for a chance to win even MORE Stars!
How do I throw a party at my house?
First, go to your home. Then, click the party icon at the top of your screen. Choose any party you’d like and click the BUY button. You can choose whether to invite just your friends OR everybody in the server. Once at your party, you can give out Winner Stickers and Goodie Bag Stickers to your guests. You can even buy a pinata and you and your guests win Stars from
How do I move?
Click where you want to go on the screen, it’s that simple!
How do I check my stars balance?
Click on your avatar and your ID card will pop up with your stars balance on it
How can I get Stars?
You can play games or hang out in the Creature Arena and wait for Stars to magically appear!
How do I change my clothes/board/accessories?Click on the inventory icon, it looks like this: 
How do I shop?
You can go to Loco Boards, Le Shop, Stellar Salon or Jester’s to buy cool clothes, accessories and boards for your avatar. For Furniture go to Ottoman’s in Uptown.
Where can I buy more clothes/boards/costumes/accessories?
For Boards go to Loco Boards in Uptown, for Costumes go to Jester’s in Uptown for Clothes and Accessories go to Le Shop in Downtown and for Hairstyles go to Stellar Salon in Downtown.
How do I use my creatures?
While in the Creature Arena click on your inventory icon to open up your inventory menu. You should have all the creatures you purchased in there. The creatures won’t appear in your inventory unless you are in the Creature Arena, since that is the only place you can use them.
Where can I buy more creatures?
Go to the Creature Shop in the Creature Arena.
Where can I buy Furniture?
You can buy furniture at Ottoman’s in Uptown
Where is my furniture?In your room, silly! You can’t carry it everywhere with you. Once you are in your room click on the Room edit icon 
then click on the “MY FURNITURES” tab on the bottom of your screen. Ta-Dah! Your furniture!
How can I change the size of my furniture?Once you have them in your room, mouse over and a rotate button will appear! Click here for our furniture tutorial.
How do I get to my room?Click on the “My Home” icon on the bottom left of the screen. It looks like this: 
How can I visit my friend’s room?Click on your buddy list icon 
and then on the house next to your buddy’s name. 
How long is a ban?
Well, It depends on what you do. Cheating is a permanent ban on your account and possibly your IP.
For vulgar and/or inappropriate language it depends how many times you have been banned before.
- First Ban: One Hour
- Second Ban: Twelve Hours
- Third Ban: One Day
Hey, I posted a comment on this blog, why won’t it show up?
It’s possible that your comment has links or bad language in it. We don’t allow any comments to have links to other web pages in them. We cannot verify or guarantee the appropriateness of these sites, so it’s best if we don’t post any links at all.
Can you add my blog/website to your blogroll?
Sorry, but we can’t. Like we said before, we cannot verify or guarantee the content of your site for our users, so we cannot add your site. If we add one fan site then we would have to add them all to be fair, and that can quickly get out of hand in terms of quantity.
Do I keep my Premium items after my Membership expires?
Yup! You sure do, as long as you have that account you will have your items, regardless of your current member status. However, you won’t be able to use them until you reactivate your premium membership.
How do I activate my account?
Once you complete registration, check your email for an activation email from Fantage. Be sure to check your spam folder too, sometimes it gets put in there.
I didn’t receive my activation/validation email! What now?you haven’t received your validation email, check in your spam/junk mail folder, it might be there. If you still can’t find it, clickhere to have the activation email resent.
OK, I clicked the link to resend my email. What do I do here?
Fill in the username you signed up with and the email address you used.
How can I delete my account?
If you don’t want your account anymore, then don’t play it. Accounts that have been inactive for over 6 months will be automatically deleted.
How do I become a Premium Member?For starters, make sure you have your parent or guardian’s permission. Once you have them with you click here. Click on the membership you want, than login to your account. Then select your payment type.
Why did I get banned?
It could be any number of reasons, if you feel that you have been banned unjustly, please email us at Support@Fantage.com and we will look into the matter.
How do I change my Password?Once you are logged into your account, click on the ‘Options’ button 
then click on the ‘Change Password’ button 
You then have to enter your current password once, then your new one twice.
Oops! I forgot my password…No problem! Click here and fill out your username and email address. We’ll send your password back to you!
How can I change my User ID?
Sorry but you can’t do that currently!
How do I change my chat mode?Once you are logged in, click on the ‘Options Button’ then click on the ‘Change Chat Mode’ button
, then click the button that says ‘Send Chat Mode Email’. We’ll send you an email to verify that you want to change your chat mode. Click the link in the email and choose your chat mode.
How do I change my skin tone/eyes?
Easy, go to Sun Block on the beach and you can change it there!
What are those stars next to some items?
Those stars show that the item is a Premium item and only Premium Members can purchase them.
How do I report someone that is bothering me?To report someone, you must click on the user, then on the ‘Report User’ button
Please do not abuse this.
What are the differences in chat modes?
- Fantage Chat allows you to chat freely with other users. Sensitive information such as addresses and phone numbers along with profanity are automatically filtered.
- Safe Chat allows you to chat with a limited list of words and phrases. You can only see safe chat text.
- No Chat does not allow you to chat or use the Fantage Phone. You will only be able send and receive messages from Fantage.
How do I add someone as my buddy?
First you have to click on that person. Once their ID card is up, click on the “Add Buddy” icon 
. If they accept, they’ll show up on your buddy list.
Help! I can’t become a Premium Member!
If you are having difficulties obtaining Premium Membership, please contact us at Billing@Fantage.com We will respond as soon as possible.
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